Highly rated group life and disability cover

Every six months or so we survey advisers who have a terms of business agreement with us about our product offerings and services and we have now collated the results.

While we get feedback from advisers in the normal course of business, it is very useful to get a regular snapshot of how competitive (or not!) we are and to spot any trends in how advisers are thinking about us and the service we offer.

In every survey, we get several useful suggestions and pointers.  Of course, we can’t act on all of them – there are some where we just disagree philosophically with the points being made – but we give serious attention to everything that the surveys reveal.

Headline results from our November survey are:

…the competitiveness of our group life quotes 8.9 out of 10

… the quality of our service when you make contact with us 8.2 out of 10

…system availability 8.9 out of 10

…system stability 8.8 out of 10

…’overall’ rating of Ellipse 8.0 out of 10

A complete survey report is on our website here. We have also provided the detailed feedback we received on competitiveness, systems and customer service.  We also respond on the themes emerging and specific comments from advisers.

Because of its importance to us, we are extremely grateful to all the advisers who took part.  We hope to get another good response when we run our next survey.