Monday 20 January 2014

Interact – group income protection with SMEs in mind



After we failed to impress with our premiums the first time around, we have been back to the drawing board with our group income protection product, Interact, to come up with a more competitive rating basis.  With the help of some advisers who responded to our request last year for volunteers, we have now got an accurate picture of how our new rates sit within the market.  

The key conclusion we have drawn is that our prices are now competitive for schemes with up to 150 members – very competitive for those with up to 100.

This result is very much what we were hoping for.  We see small companies as the main potential for growth in the group risk market and our online services have been designed to help advisers who have or are developing SME clients.  Our online system can quote for policies with as few as two members and no minimum premiums or policy fees apply. 

Interact works out at even better value over the long term if your clients keep us posted quickly (within seven days) of any employees who are absent for more than four weeks.  Where employers do this, or can confirm that no employees have been absent during the year for more than four weeks at a time, we reduce their premium in the following year by ten per cent.         

Quotes for Interact are available, online, for schemes with up to 300 members.  Give it a try and we’re confident you’ll get premiums that either are – or are close to being – the best available in many cases.  Whether your experience bears this out or otherwise, any feedback you can give us will be gratefully received.

John Ritche
Chief Executive Officer

Latest adviser survey shows continuing strong support for the Ellipse model



Every six months or so we survey advisers who are trading with us.  As well as giving us feedback on how we are performing in various aspects of business, the comments we get play a significant part in shaping our future development.  Responses from previous surveys have led directly to changes in our systems and processes.  (For example, offering a Master Trust facility:  now used by nearly half of all our group life clients.)

This time around, we achieved average scores from advisers for…

…the competitiveness of our group life premiums: 8.6 out of 10

…how easy our online quote system is to use: 8.1 out of 10

…the quality of service our people provide: 8.4 out of 10

…‘overall’ rating: 8.1 out of 10

Of those who have used our online data submission generating automated accounts, 74 out of 89 prefer it to old-style group risk accounting processes.

A complete summary of the survey results can be found on our website here, including some of the comments and suggestions advisers gave and our responses to those.  Overall, it’s clear that Ellipse is providing a welcome new approach to writing group risk business for a growing number of advisers.

We offer our sincere thanks to all the advisers who participated.  Those who included their email address in their responses were included in a draw to win an iPad Air; the lucky winner was Bryan Hollingsworth, based near Crediton in Devon.  

Peter Fenner
Communications Manager