Death claim process goes ( a bit ) digital

We have been looking at our process for handling death claims seeking to speed up what has been up to now the least digital part of our process.  Of course we see handling a death in a work community to be a more personal process than getting a small scheme quote and that won’t change. However there are digital process advantages that we can realise. 

There are two changes

-          For the majority of death claims we will make a digital enquiry to the Register of Deaths so the sponsoring employer does not have to ask the employee’s family to send the original death certificate

-          We have an e form on our website for first notification of the claim here.

These changes will make it easier to submit claims and will speed up payment.