Every six months or so we
survey advisers who are trading with us.
As well as giving us feedback on how we are performing in various
aspects of business, the comments we get play a significant part in shaping our
future development. Responses from
previous surveys have led directly to changes in our systems and processes. (For example, offering a Master Trust facility: now used by nearly half of all our group life
clients.)
This time around, we achieved
average scores from advisers for…
…the competitiveness of our
group life premiums: 8.6
out of 10
…how easy our online quote
system is to use: 8.1
out of 10
…the quality of service our
people provide: 8.4
out of 10
…‘overall’ rating: 8.1
out of 10
Of those who have used our
online data submission generating automated accounts, 74 out of 89 prefer it to old-style group risk accounting
processes.
A complete summary of the
survey results can be found on our website here, including some of the
comments and suggestions advisers gave and our responses to those. Overall, it’s clear that Ellipse is providing
a welcome new approach to writing group risk business for a growing number of
advisers.
We offer our sincere thanks
to all the advisers who participated.
Those who included their email address in their responses were included
in a draw to win an iPad Air; the lucky winner was Bryan Hollingsworth, based
near Crediton in Devon.
Peter Fenner
Communications Manager
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