Whole team is really chuffed to have picked up a top 'eee' rating in F&TRC’s Group Risk e-Excellence study. People expect me to bang on about how great our technology is (and I do not disappoint them!) but when other people give it praise it really adds weight.
To some extent, we were on a hiding to nothing – having set out our stall to be a digital insurer it would have looked pretty weak to get anything other than the top rating – but to have achieved it inside two years of starting the company from scratch is still something we’re immensely proud of.
The opinions we give most attention to, though, are ones that come from users of our systems, i.e. advisers. We will shortly be re-running a brief survey (online, of course) that we first ran back in February, asking advisers who have registered so far what they think of the online quotes service. There are a lot more users now, and we have tweaked the system since the first survey (based on the feedback it provided ), so if you get the email we’d be really grateful if you could set aside a couple of minutes to complete it, even if you did so last time. If clear themes come through as to the improvements respondents want to see, we WILL act on them.
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