Tidying up my notes from a November conference in Sydney and pining for their coastal golf courses – they may be having horrible weather in Queensland but it’s still summer down there – I found a note I made of an exchange between two advisers. (Yes, they sledge at life insurance seminars too.)
When the speaker was challenged on his aggressive advocacy of straight-through processing and automated underwriting, he came straight back with “Look, why let an insurer’s poor process cost you money ?”
As we emerge from the Christmas/New Year hibernation into a new business year where adviser productivity will remain a big issue, have a think about what you and your support staff do in your processes. Questioning whether activities are just habits that are a by-product of the way this business is usually done and looking at where you can trim elapsed time and squeeze operational risk out of your business too may be a good way to start the year.
If you do what you always did, you’ll get what you always got. Wise words, mate.
PS This is the bit where I want you to watch our video to see whether our approach might be a help.
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