A death or a critical illness
in your corporate client’s scheme is our – and the adviser and employer
sponsor’s - moment of truth. As well as
getting the money to the beneficiaries as quickly as possible we strive to
provide more than the cheque. That help
and support needs to be the best available and both deeply professional and
practical. To achieve that we have partnered with Winston’s Wish and RED ARC.
For every death claim under our group life policies, Ellipse asks the
scheme administrator involved to pass information about Winston’s
Wish prompting a call to their Helpline. They are the leading
provider of bereavement services to children and their families. This short film about their work will be on the main stage at
Glastonbury this weekend.
All our critical illness claimants and their families are offered RED ARC's Critical Illness Service. In
essence this is a care planning process. A Personal Nurse Adviser establishes contact
and provides information, expert advice and emotional support. This is best
illustrated by this case study. Recently RED ARC conducted their annual patient survey. The survey highlighted
they consistently offer a high level of service, with 97% of patients reporting
it as good / excellent.
